PlayOJO Terms and Conditions

Welcome to PlayOJO, the online casino and bingo destination where fairness and transparency come first. These terms and conditions govern your use of our services, and by creating an account with us, you agree to be bound by them in full. At Play OJO, we have designed our rules to be as clear and straightforward as the rest of our platform, so please read this page carefully before you start playing.

Who We Are

Our casino is operated by Skill on Net Ltd, a company registered in Malta under registration number C50024, with its registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. We also maintain an office at Office 1/5297, Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex XBX 1120, Malta. Deposit and withdrawal processing for our UK-facing operation is handled by Skill On Net Limited, registered in England and Wales under company number 14264775, with a registered address at Suite A, 4-6 Canfield Place, London NW6 3BT. We at PlayOJO are part of a wider group that runs over 40 UK-licensed casino brands, and we hold three separate UK gaming licences covering casino, bingo and gambling software.

Our Licence and Regulation

We are licensed and regulated by the UK Gambling Commission under account number 39326, a licence granted to Skill On Net in 2014. These terms are governed by English law, and the courts of England hold sole jurisdiction over any dispute arising from your use of our services. Our random number generator is independently audited by iTech Labs to ensure fair outcomes. Player funds are held separately at Barclays, meeting the Gambling Commission's "medium protection" segregation level, and eCOGRA acts as our authorised alternative dispute resolution body should a complaint remain unresolved.

Eligibility and Account Registration

Our services are intended only for players from Great Britain who are at least 18 years old. When you register a Play OJO account, you confirm that the information you provide is accurate, current and belongs to you personally. We reserve the right to verify your identity, age and address at any stage, and we may suspend or close your account if verification fails or if false information has been supplied. New players in Northern Ireland are excluded from our bingo welcome offer specifically, though our casino offer remains available to eligible UK residents.

Currency and Deposits

Your PlayOJO account is set up in GBP by default, though your first deposit made in EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR or RUB will automatically update your account to that currency. Once set, the account currency cannot be changed. The minimum deposit across every method - including PayPal, Paysafe, Visa, Mastercard, Open Banking and Apple Pay - is £10, or the fixed equivalent in your account currency. Some payment options carry a deposit fee, which is always shown clearly in our cashier before you confirm a transaction. We do not accept deposits made using a payment method that does not belong to you.

Withdrawals

There is no minimum withdrawal amount on any method we offer, although for withdrawals under £5 we reserve the right to issue a cheque instead of a direct transfer. Our withdrawal process follows a closed-loop principle: if your original deposit method cannot accept withdrawals, we require full verification of an alternative method registered in your own name before releasing funds. Withdrawal fees apply as follows: wire transfers cost £10.00, though this fee is waived for withdrawals over £500; card and online wallet withdrawals are free of charge. We only process withdrawal requests submitted through the withdrawal page in our software - we cannot accept withdrawal instructions by e-mail or telephone.

The maximum withdrawal amount per method is displayed in our cashier, and an individual per-transaction limit is set at registration and shown on the withdrawal page itself. There is no cap on the number of transactions you may request in a day, week or month, and you may e-mail us to request a higher or lower single transaction limit. Wins of £5,000 or more, along with jackpot wins, may take slightly longer to process while we carry out additional verification. We aim to process all withdrawals within a few hours, and 95% of withdrawals are completed within minutes. If a withdrawal cannot be processed to your chosen method and no alternative details are on file, we will return the funds to your bankroll after 7 days.

Bonuses and Promotions

At PlayOJO, every bonus we offer is entirely free of wagering requirements, and all bonus wins are paid to you as real cash. Our welcome offer gives new casino players 50 free spins after a first deposit of £10 or more, credited instantly with a notional value per spin; any winnings are yours outright with no play-through needed. Our bingo welcome offer awards 500 free bingo tickets once you have spent £10 or more on bingo following a qualifying £10 deposit. Mini-games are excluded from this offer, the maximum award is 500 tickets, one claim is permitted per player, and tickets remain valid for 48 hours. We also provide 10 days of free bingo in our Rookies Room, unlocked by wagering £1 or more on bingo, running daily between set hours with a maximum of 36 tickets per player per game.

All advertised first-deposit offers are subject to an automatic eligibility check carried out at registration. If your account is judged ineligible for bonuses, we will notify you by e-mail at the point your account is created. Our Fair Play Policy applies to all rewards across the site, including OJOplus cashback, OJO Levels, and OJO Wheel spins. We may remove balance, current rewards, future rewards, or close an account entirely where we identify low-risk betting patterns, deposits made purely to claim an offer with no genuine intention to play, or collusion between accounts.

Loyalty Programme and OJOplus

Our OJO Levels programme rewards you with points for every game you play, unlocking free spins, OJO Wheel spins, free bingo tickets, Prize Twister spins and cash along the way. Points never expire and levels can never go down, only up. Our OJOplus feature returns a percentage of every real-money bet, regardless of outcome, credited in real time to a separate balance that carries no wagering requirement and can be redeemed to your real-money balance whenever you choose. The exact percentage per game is published on our site and may change without prior notice. An unredeemed OJOplus balance is removed after 180 days of inactivity, so we encourage you to redeem it regularly.

Responsible Play and Account Security

We are committed to promoting responsible gambling across our platform. You are responsible for keeping your login details secure and must not share your account with anyone else. We may impose deposit limits, time-outs or self-exclusion periods at your request, and we provide tools to help you monitor your play. If we suspect fraudulent activity, multiple accounts, or a breach of these terms, we reserve the right to suspend your account and withhold funds pending investigation.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes or improvements to our services. Continued use of your PlayOJO account after any update constitutes your acceptance of the revised terms. We recommend checking this page periodically so you remain informed of your rights and obligations when playing with us.

Complaints and Dispute Resolution

If you have a complaint, please contact our support team via live chat or e-mail at support@playojo.com. Complaints escalated to a manager or supervisor receive a decision within 96 hours. If you remain unsatisfied with our response, eCOGRA is available as our authorised alternative dispute resolution provider to review the matter independently.